Enabling Virtual Healthcare
Compunetix Video Call Center creates an instant access hub for virtual healthcare
Compunetix is committed to telehealth and the advancement of virtual care, from large hospital
centers to small medical practices and everything in between. To assist organizations, Compunetix launched a healthcare assistance program, which enables healthcare professionals and staff to utilize, at no charge or obligation, our Video Call Center solution for a trial period. This program focuses on connecting physicians and patients across the country.
Today, telehealth remains a lifeline for diverse patient communities and healthcare providers across the country, ensuring access to safe, affordable, and quality care whenever and wherever it is needed. Virtual care technologies are becoming even more widely available, and patients and providers alike want to make telehealth a permanent option for care delivery.
Now that healthcare organizations are creating and/or improving robust virtual practices, they require advanced technology that adheres to their security and privacy standards. Compunetix Video Call Center (VCC) is a scalable telehealth workflow solution, built on WebRTC technology, that seamlessly connects patients and healthcare professionals, creating a new standard for HIPAA compliant, secure patient engagement.
With VCC, healthcare providers can embed and integrate video communications within their own website or healthcare portal to offer video appointments, patient triage, patient waiting rooms, and video call scheduling. Medical practices can effortlessly expand access to healthcare when and where
patients need it the most.
There are numerous areas of medicine that utilize VCC for their telehealth needs:
- Urgent care
- At-home testing
- Rural healthcare
- Medical practices
- Urgent care triage
- Behavioral healthcare
- Virtual remote staffing
- Dermatology & cosmetology screenings
VCC’s easy-to-use video interface streamlines communication and simplifies the experience for all users. To increase adoption, patients, physicians, operators, and more can easily access VCC from any smart device (pc, phone, tablet, and/or self- service kiosk), without the need to download an app or purchase additional hardware. Patients need only click a secure link to be connected with a healthcare provider via internet voice and video.
Recently, experts have identified three areas of healthcare, urgent care, behavioral health, and rural healthcare, that have experienced measurable benefits from telehealth technology. Virtual urgent care enhances patients’ options by enabling unscheduled, on-demand telehealth appointments. With VCC’s one-click process, patients can simply login to request an immediate appointment. They will be connected to a live, licensed physician to share symptoms and determine the appropriate next steps. If needed, during the on-demand, urgent care visit, your provider may recommend a follow-up, in-person, office-based appointment.
Recently, the initiative to integrate medical and behavioral healthcare services to promote the equitable treatment of patients’ physical and mental healthcare needs. The pandemic brought mental healthcare to the forefront as more and more Americans struggled with mental and behavioral issues.
Behavioral health specialists were quick to implement telehealth due to the feasibility of using virtual care for conditions that do not require physical examinations as well as the increased need for behavioral healthcare services. Now millions of Americans are utilizing telehealth benefits to access mental health professionals and wellness coaches. Experts believe that these trends will continue because of the convenience and instant connection that they offer.
With the onset of cold and flu season, video healthcare appointments can safely connect patients with their providers from the comfort and safety of their homes. This is especially imperative in rural populations where patients face significant barriers such as geographic distances, lack of public transportation, and dire healthcare provider shortages. Video healthcare appointments are convenient, cost effective, and lead to healthier, more engaged populations.
Video Call Center is one way to provide quality healthcare in rural communities that is
personalized, accessible through technology, and centered around the patient’s needs. Technology can reduce or eliminate significant obstacles, such as hours of drive time. Even before COVID-19, rural communities were losing providers, making telehealth increasingly appealing to augment limited provider resources.
Compunetix Video Call Center Solution Includes:
- One-click WebRTC video access, embedded into the provider website or healthcare portal
- Optional and customizable form for patient data collection before connecting with the provider
- Customizable web interface for the healthcare provider for easy routing and escalation to remote specialists
- Self-service kiosk interface access for real-time telehealth visits