2420 Mosside Blvd. Monroeville, PA 15146 1.800.879.4266

Video Call Center™ for Government

Reaching the People through State & Local Government

Modernizing Government Services and Empowering Communities through Advanced Video Technology and Digital Equity

State and local government IT teams are regularly seeking out new solutions to better meet the needs of their constituency. These teams search for the best ways to improve high profile public services, such as fire prevention, court hearings, law enforcement, emergency response, transportation, and infrastructure maintenance. Efforts are also being made to modernize specialized services, which include licensing, registrations, certification, reinstatements, testing, inspections, and public assistance. Innovative technological tools enable government agencies to optimize their infrastructure and maintain peak operations while also maximizing their budget. New communication technologies are empowering these public services in exceptional ways. Activities that traditionally required citizens to travel to physical offices may now be done remotely.

For the most part, government agencies are not associated with rapid technology adoption; they face unique challenges when modernizing their communication and collaboration systems. From budget constraints to working with legacy systems, modernization can be both costly and time consuming.

The pandemic’s restriction on in-person services, an increased demand for digital services, and a new focus of digital equity facilitated a much-needed examination of government infrastructure. Despite the unique challenges that they face, successful modernization can improve government agencies’ operating expenditures, simplify complexity, innovate processes, increase security measures, and improve workflow. Moreover, government entities need to function whether their workforce is remote or within brick-and-mortar locations. More funding is available today than ever before to help improve and modernize digital services.

Compunetix works with government agencies and departments to better understand their workflows and leverage mobility, rich-media communications, and broad data connections to deliver modern user-centric services. Our secure solutions integrate with existing environments and combine convenient access technologies with the core switching and multi-point communication capabilities of our best-in-class voice, video, and web platforms. The rapid adoption of digital collaboration tools in the government sector has fostered greater community participation through increased access, information and file sharing, and improved project input.

Benefits

  • Keep the Personal Touch
  • Virtually replicate interactions with live, secure video communications and build meaningful connections with the public through public services.

  • Expand Access to Specialized Services
  • Increase the reach of high-touch government services by using video to leverage the expertise of senior resource specialists. Agencies can also centralize senior specialists in a specific location and connect them with citizens via video instead of lengthy travel obligations.

  • Ensure Secure Interaction
  • Provide peace of mind with an encrypted connection and secure file transfer and document sharing.

  • Make the Connection
  • Supports both in-bound (customer initiated) and out-bound (agent initiated) communication from smart devices, PCs, laptops, and self-service kiosks.

Capabilities

  • Govern remotely
  • Lead through a crisis
  • Improve access to services such as 311 non-emergency city services
  • Modernize services and processes
  • Grant government employees flexibility
  • Deliver secure services while maintaining privacy
  • Increase citizen participation in local and state processes
  • Centralize staff to be more effective and efficient
  • Increase equity among communities
  • Create strong digital connections
  • Build trust within communities
  • Increase civic engagement