Evolve Your Banking Experience with Face-to-Face Video Banking and Self-Service Solution
Present a More Personal Digital Delivery with Video Call Center
Establishing and maintaining customer relationships is the bedrock of the financial services industry. With more consumers opting for the convenience of mobile and self-service banking, many financial professionals find it difficult to preserve live interactions with clients.
The concept of anytime banking with real-time video experience is the way forward to enrich customer experience. Video based, self-service banking connects consumers in urban and remote areas to local markets and corporate offices, thus maximizing the number of customers while improving customer satisfaction.
With ever-improving and innovative technology, clients can now have the convenience of banking on-the-go, with the personal interaction of a live banking representative. Compunetix Video Call Center (VCC) enables clients to securely connect with a representative wherever they are, whenever they want, using their PC, smart devices, or from banking kiosks. No downloads required. This technology effortlessly bridges the gap between full and self-service.
Video Call Center allows website visitors to engage in a live video conversation with a bank representative to discuss their requirements and immediately sign up for an account. The bank agent can easily transfer the video call to other bank representatives or escalate the call the supervisor.
Video banking is the cornerstone of how thriving financial institutions plan to serve clients moving forward. Not only does it shift self-service banking to a more human-like delivery for all service channels, but financial professionals are also experiencing increased productivity because of efficient and effective video collaboration.
Video Call Center Capabilities Include:
- Effortless customer engagement
Clients can easily connect with one-click (no download required) to access a live financial representative. Live agents can also quickly transfer calls and escalate to a multiparty call when necessary. There is no need to download an application or create a complication, multi-step login process.
- Touchless services via kiosks
Enable touchless video chat applications for self-service banking kiosks, which provides a level of immediate, expert support to satisfy even your most demanding customers. Customers love the convenience, availability, and flexibility of smart, self-service banking.
- Fully brandable and customizable
Deliver a customized user experience based on your brand and workflow requirements. VCC can seamlessly integrates with your financial institution’s website. Go one step further and customize a virtual front door to your banking institution and seamlessly embed your website themes in the Video Call Center experience. Display custom video or images on hold to educate or promote your brand while the customer is waiting to be connected.
- Collaborative functionalities
Financial professionals and clients can safely share their desktop, applications, files, and more.
- Widespread accessibility
Accessible from browsers or smart devices, without any download required. There is no need for proprietary equipment and VCC can be used with existing kiosks and ATMs.
- Real Time Display and Historical Reports
Supervisors have secure access to real time and historical activity of each video engagement in order to measure productivity and improve performance.
- Confidentiality and data security
Secure and encrypted media and data connectivity combined with secure password authentication provides confidentiality and expert security.
- Deployment options
VCC for banking deployment is available as a cloud service on can be hosted on-premises.