For the past decade, Compunetix has added value to the legal sector across the board. For state government, law firms, courtrooms, and any administrative hearings, Compunetix solutions continue to improve communication and reduce costs for all types of virtual proceedings. From local to state to federal courts, Compunetix has helped pave the way for virtual appearances as the go-to alternative to ensure timely appearances and judicial decisions. Over the years, Compunetix has developed numerous product features specifically designed to meet the requirements of our legal-industry customers.
Remote Virtual Hearings
Our collaboration tools allow users to schedule and manage remote appearances for hearing proceedings of all kinds. It provides seamless access to connect judges, attorneys and other parties for hearings, trials, mediation, arbitration and more. We offer open API’s across all of our platforms to integrate with most case management solutions available today with minimal effort.
These solutions can be customized and built to support every requirement in the legal sector. With triple-layer security, a Compunetix disaster recovery account or High Availability overlay, the legal sector will have true peace of mind that their critical communications are both secure and reliable.
Property Appraisal Hearings
Appraisal hearings give property owners the opportunity to present evidence to challenge an official assessment. At the start of the pandemic, many counties made provisions to enable remote appraisal hearings, which is now the preferred method of conduct. Remote hearings offer convenience, efficiency, and accessibility.
In many states, county tax assessment processes are complex and the transition from traditional to remote hearings was challenging. Compunetix offers an easy and efficient means of conducting remote property tax hearings for counties across the country. To replicate brick and mortar hearing rooms, our customized solutions enables property owners, property agents, and others to easily join and hold hearings remotely.
Texas is one of seven states in the U.S. to have no state income tax; therefore, funding for public services (schools, libraries, hospitals, road maintenance, etc.) is generated by property taxes. In Travis County property taxes support 127 local government agencies. The Travis Central Appraisal District has approximately 450,000 properties that must be assessed annually according to the Texas Property Tax Code and the Uniform Standards of Professional Appraisal Practices (USPAP).
To meet TCAD’s unique requirements, Compunetix tailored the cloud-based, ConferenceManager (CM) solution, a feature-rich audio and web conferencing platform designed with flexibility to adapt to specific business and industry workflows. Utilizing the Operator Console application, CM auto-answers all incoming phone calls, and prompts callers to enter their property ID number, then automatically creates the virtual hearing and places the property owner in their respective conference. This new method manages 98% of TCAD’s phone calls and relieves office administrators from answering thousands of incoming calls daily, minimizing line back-ups and the frequency of human error.
“In regard to any phone solution we’ve put in place, this was the easiest implementation. The Compunetix team was great; they really didn’t need much info from us. We provided the basics of what we needed, and they took care of it, which is not the norm when it comes to our experience.” – Leana Mann, Director of Operations, Travis Central Appraisal District
Key elements that made our solution easily adoptable:
- Cloud deployment option minimizes budget constraints and maximizes deployment speed
- Recording and automatic recording archival is available, saving an incredible amount of time and energy
- Recordings are automatically labeled by individual tax ID numbers, rather than random conference IDs
- Browser-based GUI enables seamless oversight and support of all active and scheduled hearings by designated staff
- Compunetix ConferenceManager solution is easily customized to meet various workflow needs and requirements
Legal Collaboration & Consultation
Law firms need a convenient & secure way to communicate with their clients. With the right tools available, lawyers can maximize their productivity and minimize their time traveling from one client meeting to the next.
Compunetix reliable and secure solutions aim to change the way lawyers and their clients communicate. Our audio & HD video technology offers flexibility and convenience to all parties involved without sacrificing quality interactions, and our secure recording capabilities allow detailed archiving for each client and case. The Compunetix high quality, brandable solutions will help take your professionalism and productivity to the next level.
Secure & Convenient Client Communications
Our audio and HD video technology offers flexibility and convenience to all parties involved, while our secure recording capabilities allow detailed archiving for each client and case.
- Multi-layered security & authentication, dedicated resources, and encryption
- Delegation features allow office assistants to schedule for attorneys without having full access to their account
- Enhance productivity by minimizing travel time and improving overall efficiency
- Call management tool interface for sub-conferencing, dial out, Active Talker identification and more
Client Billing Integration
This tool streamlines the billing process by allowing lawyers to easily track their time with each individual client using unique account codes.
- Can be utilized during delegation
- Require account code for on-demand calls
- Detailed billing reports based on account code
- Account codes entered at scheduling via Outlook integration or web client