Optimize the Consumer Experience with an Advance Video Customer Service Solution
Remotely engage with customers from mobile devices or in-store kiosks
The retail industry is on a never-ending quest to get the right products to consumers when, where, and how they want. With consumer spending reaching record highs combined with a shortage of retail employees, retail companies are struggling to secure enough in-store support to represent their brand and handle customer service requests. Many retailers have taken a digital-first approach; however, a significant number of brands maintain an omnichannel strategy, which includes physical stores, websites, and a strong social media presence.
Creating a digitized physical store is one way for retailers to differentiate themselves in an extremely dynamic marketplace. Compunetix Video Call Center (VCC) is a next-generation video contact solution for customer engagement that allows retailers to manage customer support effectively and efficiently, keeping customers engaged while allowing for considerable cost savings.
Leverage the popularity of video to engage with your customers and curate a seamless self-service experience with live video and chat integrations into websites, in-store displays, and/or kiosks. This provides additional customer service support during busy seasons or peak traffic times. VCC can also facilitate a mixed environment of live assistance and stored videos for education or promotions and enables 24/7 retail offerings. Consumers are ready for advanced self-service technologies that enable shorter wait times, simplified checkout processes, and a more convenient shopping experience.
Compunetix Video Call Center is a web-based call transfer solution built with dynamic WebRTC technologies. WebRTC, or Web Real-Time Communication, is a method of communicating through voice, data, or video using Web Browsers. Seizing upon the opportunity to utilize this cutting-edge communication technology, Compunetix has created the Video Call Center as a user-friendly solution to help alleviate the poor customer experience. The reliability and customizability of this intuitive solution lets users take the leap into the next-generation of high quality remote video communications.
Video Call Center Capabilities Include:
- Personalized branding
- No download required for easy access
- Lessens the need for dedicated in-store support
- Once-click video connection from kiosk or smart device
- Efficient use of specialists
- Flexibility of solution allows for the implementation of emerging, or changing requirements
- Route calls efficiently with video call transfer capability
- Creates an editable audit trail
- Highly secure
Customize the entrance form for your customers and seamlessly embed your website themes in the Video Call Center experience. Show custom video or images on hold while the customer is waiting to be connected.
With VCC there are no apps to download or a lengthy multistep process to connect with customer support.
Offering virtual customer support helps reduce costs, centralize customer support representatives, and offer faster, simplified assistance to customers via video.
Offer ease and convenience with one-click! There is no need to download an application or create a complicated login process, which allows you to assist and provide engagement to customers quickly.
Centralize specialists, which can expedite problem solving, enables service appointments, and improves overall customer satisfaction.
Compunetix can create custom solutions, tailored to specific workflows and requirements.
Make sure that the customer quickly connects with the right agent. The customer video connection can be transferred in real time from the call center agent to your specialist.
Access statistics, metrics, and reports to measure and monitor the call center performance.
Encryption and security features Integration with operator interface ensures safety and security.