On August 30, 2022, Compunetix hosted a webinar to discuss our innovative workflow solution for Digitizing Student Services for community colleges and universities. According to the National Center for Education Statistics (NCES), due to the pandemic the number of undergraduate students exclusively enrolled in distance education courses was 186 percent higher in 2020 than in 2019 (7.0 million vs. 2.4 million). Remote learning enables students to have the flexibility to complete coursework outside of traditional class hours, allowing them to prioritize career, family, and other responsibilities that may have previously prevented them from enrolling in college classes. The significant increase in remote learning also triggered an increase in online administrative services, such as enrollment, registration, financial aid, and much more.
With the evolution of remote student services combined with an increase in students opting for the convenience and flexibility of distance education, colleges are looking for a more streamlined approach to virtual meetings between staff and students, especially during busy registration periods. Compunetix Video Call Center (VCC) is an advanced workflow solution for student services that provides one-click virtual access, with or without an appointment, to modernize and automate support services.
What You’ll Learn from the Webinar Recap
- Identify evolving challenges of providing academic and administrative support to virtual students
- Review operational areas of remote educational assistance
- Discuss the impact and benefits of digital student services
- Case Study: Community Colleges in the Digital Age
- Questions from audience
Community colleges play a critical role in workforce development across the nation. They provide academic programs and skills training for students who want to transfer to four-year colleges and universities and those who want to transition directly into the workforce. Distance learning makes education and job training more accessible for students. Now, with Video Call Center (VCC), students have the option of communicating with their advisors and administrators face-to-face from a remote location. From academic advising to financial aid, VCC is an intuitive video call center solution.
Meet Our Video Expert: Donna Collins, Video Solutions Manager at Compunetix
Donna Collins has been a video solutions expert with Compunetix for 5 years. Combined with over 20 years selling SaaS, telecommunications, video collaboration, cyber security and application network performance and control solutions, Donna is skilled at making complex technology decisions simple for global businesses, health systems, government, utilities, and telcos to adopt and thereby compete more effectively now and in the future. With a combination of expert product knowledge, and strong relationship and consultative selling skills, Donna has consistently helped her clients realize increased productivity and profits by leveraging the world’s most advanced telecommunications and network technologies.
About Video Call Center
Compunetix Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. WebRTC, or Web Real-Time Communication, is a method of communicating through voice, data, or video using Web Browsers. Seizing upon the opportunity to utilize this cutting-edge communication technology, Compunetix has created the Video Call Center as a user-friendly solution to help alleviate the poor customer experience generally associated with web communication. The reliability and customizability of this intuitive solution lets users take the leap into the next generation of high-quality remote video communications with patients and customers alike.
VCC Key Benefits for Student Services
- No Downloads Required
- High Quality Audio & Video
- Real-Time Video Call Transfer
- Easy Branding & Customization
- Call Monitoring & Recording
- Secure Login & Encrypted Connection
- Video On Hold Message
- Branded Entrance Form
- Flexible deployment