Technology has become a staple for physicians, medical centers, mental health providers, and much more, serving over 21 million Americans annually while also serving unmet health care needs. According to recent research, telehealth appointments only accounted for 4% of total appointments before the pandemic. Currently, the use of telehealth remains substantially above pre-pandemic levels but has also emerged as both a key diagnostic tool and treatment vehicle.
Video Call Center
Video Call Center (VCC) enables virtual hospitals and medical centers by creating an instant care access hub for telemedicine. Our Video Call Center application effortlessly expands access through HIPAA compliant, secure video conferencing visits. VCC is simple to use with one-click connections to physicians and medical centers; patients do not have to download an application. Our platform makes it easy to route and escalate video calls and transfer patients to specialists if necessary. We also offer versatile connection options, including via PC, mobile, and self-service kiosks, and a fully brandable interface to showcase your unique logo and branding.
Video Call Center Key Benefits
- Virtual Home Health Care Visits – eliminate unnecessary travel with virtual care from the comfort of your own home.
- Remote Access to Specialists for Rural & Underserved Communities – expand care consultations to remote and underserved communities.
- Virtual Follow-Up Visits – reduce costs and shorten length of medical stay without sacrificing the quality of care.
- Mental & Behavioral Health Appointments – improve accessibility to mental health treatment and drug counseling services.
Areas of Medicine that are Utilizing VCC
- Urgent care
- At-home testing
- Rural healthcare
- Medical practices
- Urgent care triage
- Behavioral healthcare
- Virtual remote staffing
- Dermatology & cosmetology screenings
Telehealth for Behavioral & Mental Health
Recently there has been an initiative to integrate medical and behavioral healthcare services in order to promote the equitable treatment of patients’ physical and mental healthcare needs. The pandemic brought mental healthcare to the forefront as more and more Americans struggled with mental and behavioral issues. In fact, 25% of Dynata survey respondents shared that they turned to telehealth for a mental health appointment, while 23% indicated they were more likely to seek out mental health support because of the availability of telehealth.
Behavioral health specialists were quick to implement telehealth due to the feasibility of using virtual care for conditions that do not require physical examinations as well as the increased need for behavioral healthcare services. Now millions of Americans are utilizing telehealth benefits to access mental health professionals and wellness coaches.
Chronic care is another field of medicine that has benefited from advancements in telehealth technology. According to Medical Economics, patients with chronic conditions are 35% more likely to adopt telehealth than patients without chronic conditions, and survey respondents said they are 56% more likely to use it moving forward. This is important to point out, because with more frequent touchpoints, chronically ill patients can receive more consistent care for their conditions.
Future of Telehealth – Preventative Care
Telehealth has enabled patients to leverage high tech solutions even when they’re not undergoing a health emergency. Innovative solutions are now being utilized for routine and preventative care.
Ultimately, home-based health technologies can help organizations empower their workers to engage in preventive care, which can help them to avoid the higher costs of treatment down the line. Encouraging patients to engage in, and improve, their own health starts with meeting them at their level. Most employees want to improve their health, but they don’t want to use their paid time off for preventive care. By arming employees with the tools they need and want to prevent disease, organizations are also demonstrating that they care about their health, and want to prevent disease.
The American Telemedicine Association kicks off their annual conference on March 4, 2023, at the Henry B. Gonzalez Convention Center in San Antonio, Texas. At ATA2023, attendees will discover and learn from industry-leading speakers, innovators and front-line providers focused on creating the right systems, providing the right training and developing the right tools to entrench telehealth – once and for all – in the healthcare lexicon.
To learn more about Video Call Center, schedule a call and/or demonstration with our telehealth expert!