2420 Mosside Blvd. Monroeville, PA 15146 1.800.879.4266
Menu

Video Call Center™

The Next Generation Video Chat for Customer Engagement

Download Icon

No Download Required

Built on WebRTC, allows one-click video connection without any download. Connect video calls from any device. Support PSTN audio to WebRTC integration.

Headset Icon

Call Center Functionality

Enable call center features, i.e. Intelligent Call Routing, Multiple Queues, Call Transfer, Call Escalation

Security Icon

Security

Support encrypted Video Connection with HIPAA compliance for Telehealth applications. Available as cloud or dedicated deployment

Schedule a Demo       VCC Kiosk Application

The Video Call Center is a web-based transfer solution built with dynamic WebRTC technologies. WebRTC, or Web Real-Time Communication, is a method of communicating through voice, data, or video using Web Browsers. Seizing upon the opportunity to utilize this cutting edge communication technology, Compunetix has created the Video Call Center as a user-friendly solution to help alleviate the poor customer experience generally associated with web communication. The reliability and customizablity of this intuitive solution lets users take the leap into the next generation of high quality remote video communications with patients and customers alike.

 

Applications

Telehealth Video

Telehealth
Government Video

Virtual Student Services
Government Video

Government
Banking Video

Banking
Retail Video

Retail
Assisted Living

Assisted Living

Features

Call Center Video
Call Center Features

Real Time Video Call Transfer
VCC ensures that customers quickly connect with the right agent. The customer video connection can be transferred in real time from the call center agent to your specialist.

Automated Queuing
With intelligent call routing, customers can be automatically directed to the appropriate provider based on their needs, reducing wait times and enhancing the overall experience.

Real Time Dashboard
Provides live visibility into call volumes and consumer demand, enabling administrators to monitor traffic patterns as they unfold.

Reporting
Access statistics and metrics to measure and monitor central call center performance.

Multi-Party Call
Benefit from multi-party call capabilities to bring in another agent or specialist in your customer video call, either by video or phone.
Video Call Center Operational Efficiency
Operational Efficiency

Multi-tenant
Easily create groups and sub-groups for the right allocation of your call center staff based on your business needs.

Call Monitoring
Allow the supervisor to privately monitor the client–agent interaction for quality control and operational efficiency.
Video Call Center Enriched Customer Experience
Enriched Customer Experience

Collaboration Functionalities
Do more during your customer encounter with Video Call Center advanced collaboration functionalities. Features include application sharing, file transfer, chat, call recording, and more.

Geolocalization
See where your customer is calling from on the embedded Video Call Center map, in order to provide the best local support.

Scheduled Call Support
Video connect at the best time for your customer and agent with appointment scheduling.
Video Call Center Brandable and Customized Experience
Brandable and Customized Experience

Tailor the entrance form to fit your customers’ needs and effortlessly integrate your website’s themes into the Video Call Center experience. Display personalized videos or images while customers wait to be connected, enhancing their experience while on hold.