Join the American Telemedicine Association (ATA), September 18-24, 2022, to observe the 2nd annual Telehealth Awareness Week, showcasing the many ways virtual care improves access to quality healthcare services for all individuals, including members of rural and underserved communities.
Compunetix is a proud supporter of Telehealth Awareness Week. We’re committed to telehealth and the advancement of virtual care, from large, urban medical centers to small, rural hospitals. To assist during the pandemic, Compunetix launched a healthcare assistance program, which enabled healthcare professionals and staff to utilize, at no charge or obligation, our Video Call Center for healthcare solution. This program focused on connecting physicians and patients across the country.
In the wake of the unprecedented challenges the healthcare system has faced since the start of the COVID-19 public health crisis, one message has become abundantly clear: Telehealth is Health. As national lockdowns threatened to restrict access to quality care for millions of patients, telehealth played a critical role in supporting the delivery of healthcare services.
Today, telehealth remains a lifeline for diverse patient communities and healthcare providers across the country, ensuring access to safe, affordable, and quality care whenever and wherever it is needed. Virtual care technologies are becoming even more widely available, and patients and providers alike want to make telehealth a permanent option for care delivery.
Now that healthcare organizations are creating and/or improving robust virtual practices, they require advanced technology that adheres to their security and privacy standards. Compunetix Video Call Center is an advanced telehealth workflow solution, built on WebRTC technology, that seamlessly connects patients and healthcare professionals, creating a new standard for HIPAA compliant, secure patient engagement. With VCC, healthcare providers can embed and integrate video communications within their own website or healthcare portal to offer video appointments, patient triage, patient waiting rooms, and video call scheduling. Medical practices can effortlessly expand access to healthcare when and where patients need it the most.
VCC’s easy-to-use video interface streamlines communication and simplifies the experience for all users. To increase adoption, patients, physicians, operators, and more can easily access VCC from any smart device (pc, phone, tablet, and/or self-service kiosk), without the need to download an app or purchase additional hardware. Patients need only click a secure link to be connected with a healthcare provider via internet voice and video.
Recently, experts have identified two areas of care, behavioral health and rural healthcare, that have experienced measurable benefits from telehealth technology.
Video Call Center for Behavioral Health
Recently there has been an initiative to integrate medical and behavioral healthcare services in order to promote the equitable treatment of patients’ physical and mental healthcare needs. The pandemic brought mental healthcare to the forefront as more and more Americans struggled with mental and behavioral issues.
Behavioral health specialists were quick to implement telehealth due to the feasibility of using virtual care for conditions that do not require physical examinations as well as the increased need for behavioral healthcare services. Now millions of Americans are utilizing telehealth benefits to access mental health professionals and wellness coaches. Experts believe that these trends will continue because of the convenience and instant connection that they offer.
Video Call Center for Rural Health
With the onset of cold and flu season, video healthcare appointments can safely connect patients with their providers from the comfort and safety of their homes. This is especially imperative in rural populations where patients face significant barriers such as geographic distances, lack of public transportation, and dire healthcare provider shortages. Video healthcare appointments are convenient, cost effective, and lead to healthier, more engaged populations.
The obstacles faced by healthcare providers and patients in rural areas are vastly different compared to those in urban areas. Rural Americans face significant barriers such as geographic distances, lack of public transportation, and dire healthcare provider shortages. Furthermore, economic factors, cultural and social differences, educational shortcomings, isolation, and lack of recognition by legislators all conspire to create healthcare disparities and impede rural Americans in their struggle to lead healthy lives.
“Access to providers, even family physicians, is a problem. If you want to go to an OB/GYN, depending on where you live in the country, you may have to go 200 miles.” – Gary Hart, PhD, University of North Dakota School of Medicine and Health Sciences
Telehealth is one way to provide quality healthcare in rural communities that is personalized, accessible through technology, and centered around the patient’s needs. Technology can reduce or eliminate significant obstacles, such as hours of drive time. Even before COVID-19, rural communities were losing providers, making telehealth increasingly appealing to augment limited provider resources.
Compunetix Video Call Center for Healthcare Solution Includes:
- One-click WebRTC video access, embedded into the provider website or healthcare portal
- Optional and customizable form for patient data collection before connecting with the provider
- Customizable web interface for the healthcare provider for easy routing and escalation to remote specialists
- Self-service kiosk interface access for real-time telehealth visits
See the power of Video Call Center live. Get a personalized demonstration of the power of VCC with a Compunetix specialist.