Compunetix Video Call Center (VCC) is a web-based call center solution built with dynamic WebRTC technologies. Compunetix created Video Call Center as a user-friendly solution to help maximize efficiency and to alleviate the poor customer experience generally associated with web communication. The reliability and customizability of this intuitive solution lets users take the leap into the next generation of high-quality remote video communications. Video Call Center is appropriate for any size organization and can be deployed to meet the communication goals of the client, whether that be a hosted service or on-premises installation and configuration.
Stand Out Features
No Download Required – Built on WebRTC technology, VCC allows one-click video connection without any download. Connect to video calls from any device. Support PSTN audio to WebRTC integration.
Call Center Functionality – Enables call center features, i.e., intelligent call routing, multiple queues, call transfer, call recording, and call escalation.
Security – Supports encrypted video connection with HIPAA compliance for telehealth applications, geo-location feature, analytics and reporting, and is available as cloud or dedicated deployment.
Digital Student Services – Take the stress out of busy registration periods with a virtual student lobby. Students can access the virtual lobby through your website or kiosk and instantly speak with a representative in the department of their choice. VCC supports scheduled and on-demand video appointments.
Telehealth – With VCC, healthcare providers can embed and integrate video communications within their own website, healthcare portal, and/or kiosk to offer video appointments, patient triage, patient waiting rooms, and video call scheduling. Medical practices can effortlessly expand access to healthcare when and where
patients need it the most.
Government – Compunetix works with government agencies and departments to better understand their workflows and leverage mobility, rich-media communications, and broad data connections to deliver modern user-centric services. Our secure solutions integrate with existing environments or stand-alone kiosks and combine convenient access technologies with the core switching and multi-point communication capabilities of our best-in-class voice, video, and web platforms.
Banking – With ever-improving and innovative technology, clients can now have the convenience of banking on-the-go, with the personal interaction of a live banking representative. Compunetix Video Call Center (VCC) enables clients to securely connect with a representative wherever they are, whenever they want, using their PC, smart devices, or from banking kiosks. This technology effortlessly bridges the gap between full and self-service.
Retail – Creating a digitized physical store is one way for retailers to differentiate themselves in an extremely dynamic marketplace. Compunetix Video Call Center (VCC) is a next-generation video contact solution for customer engagement that allows retailers to manage customer support effectively and efficiently, keeping customers engaged while allowing for considerable cost savings. VCC for retail can be utilized via any smart device, website, or kiosk.
A video-enabled call center platform increases efficiency and improves collaboration in the following ways:
Collaborate Effectively: A video-enabled platform brings together multiple forms of communication, such as voice, live video, and chat into a single interface. This makes it easier for call center agents to collaborate with each other, with other teams within the organization, and external callers.
Increased Productivity: By providing call center agents with a single platform for all forms of communication, a modern call center application increases their productivity by reducing the need for them to switch between different tools and applications.
Enhanced Customer Experience: A video call center improves the customer experience by allowing call center agents to have a true human- to-human interaction with clients. This can help to promote loyalty and returning clients.
Better Call Routing: Modern software can automatically route calls to the right agent based on the customer’s needs, language, or the type of call, which leads to shorter wait times, faster resolution, and improved customer experience.
Real-Time Display Dashboard and Reporting: Compunetix solutions offer advanced reporting, which can be used to monitor agent and customer engagement. These tools help identify areas of improvement and optimize call center operations.
Remote Work: Video solutions enable remote work, making it possible for organizations to manage remote call center agents. This can help to reduce costs and improve the availability of agents to handle calls during peak periods.
Visual Aids: Live video can be used to provide visual aids, such as screenshots or product information, which can help customers better understand how to use a product or solve a problem.