According to the Pew Research Center, enrollment in higher education institutions has gradually declined over the past decade. “In 2022, the total number of 18- to 24-year-olds enrolled in college was down by approximately 1.2 million from its peak in 2011.” One of the main reasons for the decline is a demographic shift; there are fewer young men pursuing higher education degrees as well as the race and ethnicity gap. This directly affects the pool of potential college students.
Flexibility is often a crucial consideration when choosing a higher education institution, as it can greatly impact a student’s overall experience and success. Many students have responsibilities outside of academics, such as jobs, internships, and/or family obligations. Colleges that offer flexible options allow students to balance their academic pursuits with other commitments more effectively.
One way to increase flexibility is to offer virtual administrative services, such as academic advising, financial aid appointments, new student orientation, class registration, career guidance, and much more. Instead of in-person appointments, colleges can offer convenient face-to-face video communication for staff and students.
Compunetix Video Call Center (VCC) is a web-based workflow solution built with dynamic WebRTC technologies. Seizing upon the opportunity to utilize this cutting-edge communication technology, Compunetix has created Video Call Center as a user-friendly solution to help alleviate the poor customer experience generally associated with web communication. The reliability and customizability of this intuitive solution lets users take the leap into the next generation of high-quality remote video communications.
Our current higher education customers utilize VCC’s dashboard analytics and customized web forms to set themselves apart from competitors. Do you know what your peak times are for advising and enrollment? Historical reports and dashboard analytics make staffing during peak advisement an effortless task. Video Call Center provides an intuitive dashboard that allows users and administrators to have real-time analytics into their system environment. Agent performance can be viewed by all agents, individual agent performance, or filtered by the skills-based queue.
Customized web forms enable our customers to proudly present their unique branding and organizational culture, whether in-person or virtually. With VCC’s custom web-entry forms, higher education institutions can choose what information they collect, to best serve their current or perspective students, to connect them with the appropriate school resources.
Overall, flexibility in various aspects of college life enhances the overall educational experience and increases the likelihood of student retainment and success. Utilizing VCC for virtual student services increases flexibility for staff and students to ensure individual needs and goals are met.
Whether your organization wants to start offering virtual student services or improve your current technology, Compunetix can help. Email Compunetix for more information or to schedule a custom demonstration.
