State agencies have an integral role in investment decisions, about infrastructure, education, public policy, and many other areas, that help determine the long-run capacity and success of our entire economy. Three of the most significant State agency roles include regulations, licensing, and taxes.
By definition, a State agency is any department, bureau, or other instrumentality of the government of any State or of any political subdivision of any State. For example, the State of Pennsylvania has 10 State agencies that govern motor vehicles, department of corrections, travel and tourism, property sales, emergency management systems, and much more.
For the most part, State agencies are not associated with rapid technology adoption; they face unique challenges when modernizing their communication and collaboration systems. From budget constraints to working with legacy systems, modernization can be both costly and time consuming.
The pandemic’s restriction on in-person services combined with an increased demand for digital services facilitated a much-needed examination of State government infrastructure. Despite the unique challenges that they face, successful modernization can improve State agencies’ operating expenditures, simplify complexity, innovate processes, increase security measures, and improve workflow. Moreover, State agencies need to function whether their workforce is remote or within brick-and-mortar locations. More funding is available today than ever before to help State agencies improve and modernize their digital services.
Compunetix is the leading developer of conferencing, communications, and collaboration solutions; we have been providing solutions to government entities for over 50 years. We have the ability to synchronize past, present, and future technologies to give state agencies state-of-the-art solutions and support. Our platforms seamlessly bridge networks and users, enabling effortless modernization and powerful collaboration.
Compunetix has a track record for being highly successful with complex modernization challenges within State agencies. Our most recent success is with the Travis Central Appraisal District (TCAD) in Austin, Texas. The Travis Central Appraisal District in Austin, Texas has approximately 450,000 properties that must be assessed annually according to the Texas Property Tax Code and the Uniform Standards of Professional Appraisal Practices (USPAP).
To meet TCAD’s unique requirements, Compunetix tailored the cloud-based, ConferenceManager (CM) solution, a feature-rich audio and web conferencing platform designed with flexibility to adapt to specific business and industry workflows. Utilizing the Operator Console application, CM auto-answers all incoming phone calls, and prompts callers to enter their property ID number, then automatically creates the virtual hearing and places the property owner in their respective conference. This new method manages 98% of TCAD’s phone calls and relieves office administrators from answering thousands of incoming calls daily, minimizing line back-ups and the frequency of human error.
Beyond helping our State customers, Compunetix is a long-time member of the National Association of State Technology Directors (NASTD). The NASTD is a member-driven organization whose purpose is to advance and promote the effective use of information technology and services to improve the operation of State government. Through extensive networking and shared documents, data, and experience, NASTD membership gives state IT professionals a significant advantage as they tackle the challenges of today’s technology world. Next month, Compunetix executives Jeff Lautenschlager and Jamie Verble will be participating in NASTD’s Annual Conference and Technology Showcase in Seattle, Washington.
- Cloud-based collaboration programs
- Multipoint audio and video communication systems
- Mobile-ready technologies such as HD voice, secure voice encryption, and video collaboration
- On-premises conferencing platforms
Most Recent State Government Use Cases:
Learn more about Compunetix solutions by scheduling time with one of our experts!