Retail’s Big Show, NRF 2024, consistently delivers the latest insights and connections businesses need to not just stand out today but stand the test of time. Retailers and organizations of all kinds come together to hear from the biggest changemakers, experience the latest innovations, and make the relationships that matter most. It’s a place where innovative thinking is shared and unexpected conversations are sparked. A place to get inspired, get connected, and then get to work. In a world of ever-growing uncertainty, the next act will be written by those who take meaningful action now!
Compunetix and KIOSK Information Systems have partnered to offer personalized service via innovative, self-service kiosks. Compunetix is pleased to be showcasing these collaborative solutions as a part of KIOSK’s exhibition booth at NRF 2024. Robert Haley, Director of Marketing, will be on-site with representatives from KIOSK Information Systems. Stop by booth 4247 and experience our collaborative video solutions in-person.
Together, Compunetix and KIOSK offer a comprehensive retail solution that combines self-service kiosks with secure, video-enabled assistance. Compunetix Video Call Center (VCC) features support for high- definition video connections, secure and encrypted media and data connectivity, video call transfer and routing, and access via kiosks and smart devices. Curate a highly interactive retail experience with superior live video chat integration using KIOSK Information System’s in-store retail displays and Compunetix VCC.
Our current VCC customers love our innovative, video-enabled kiosk solutions. This technology allows consumers to access customer service 24/7 with one-click for fast and simplified assistance.
Video Call Center capabilities include:
Personalized branding – customize the interface and seamlessly embed your website themes in the Video Call Center experience. Show custom video or images on hold while the customer is waiting to be connected.
No download required for easy access – with VCC there are no apps to download or a lengthy multistep process to connect with customer support.
Lessens the need for dedicated in-store support – offering virtual customer support helps reduce costs, centralize customer support representatives, and offer faster, simplified assistance to customers via video.
Once-click video connection from kiosk or smart device – offer ease and convenience with one-click! There is no need to download an application or create a complicated login process, which allows you to assist and provide engagement to customers quickly.
Flexibility of solution allows for the implementation of emerging, or changing requirements – we can create custom solutions, tailored to specific workflows and requirements.
Route calls efficiently with video call transfer capability -make sure that the customer quickly connects with the right agent. The customer video connection can be transferred in real time from the call center agent to your specialist.
Creates an editable audit trail – access statistics, metrics, and reports to measure and monitor the call center performance.
Highly secure – encryption and security features Integration with operator interface ensures safety and security.
For more information about NRF 2024 and/or Video Call Center, please contact Robert Haley, Director of Marketing or Donna Collins, Video Sales Manager.
