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ConnectNow® VX

Secure Browser-Based Video Chat for Helpdesks, Student Services, Patient Engagement

, ConnectNow® VX

ConnectNow VX makes secure video communication simple, immediate, and accessible from any device. Powered by WebRTC, its one-click browser-based video chat helps organizations connect customers, patients, students, and clients with the right support—without downloads, installations, or added complexity.

Built for modern virtual service delivery, ConnectNow VX brings together enterprise-grade security, contact center tools, and customizable video workflows to improve engagement across healthcare, education, customer service, and other high-touch environments.

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Key Benefits

On-Demand Video Engagement

Enable immediate video connections from virtually any device without
requiring software downloads or installations. Users simply click a link to
start a secure communication session.

Advanced Contact Center Capabilities

Improve customer experience with intelligent routing and call management
features, including:

  • Intelligent Call Routing
  • Multiple Queues
  • Call Transfer
  • Call Escalation
  • Multi-Party Conferencing
Enterprise Security & Compliance

Protect sensitive communications with encrypted video connections and
HIPAA-compliant capabilities for telehealth and other regulated industries.

Deployment options include:

  • Cloud-Based Deployment
  • Dedicated Deployment Environments

 

Use-Case Examples

, ConnectNow® VX
Virtual Student Services
, ConnectNow® VX
Assisted Living & Senior Care
, ConnectNow® VX
Correctional Healthcare
, ConnectNow® VX
Patient Engagement
, ConnectNow® VX
Customer Service & Support Centers
, ConnectNow® VX
Remote Consultations

Features

Call Center Video
Browser-Based Video Contact Center & Communication Features

Live Video Call Transfer for Faster Customer Support
Ensure customers connect with the right expert quickly. Agents can transfer active video sessions directly to specialists without interrupting the conversation.

Automated Call Queuing and Intelligent Video Routing
Intelligent routing automatically directs users to the most appropriate representative or provider, helping reduce wait times and improve service efficiency.

Multi-Party Video Calling for Collaborative Support
Bring additional participants into a session, including specialists, supervisors, agents, or external phone participants.

Device-Agnostic Video Chat Across iOS, Android, Windows, and macOS
Access VX from virtually any device or operating system:

  • iOS
  • Android
  • Windows
  • macOS
Operational Efficiency
Video Contact Center Administration & Operational Efficiency

Real-Time Video Call Dashboard and Queue Monitoring
Monitor call volumes, queue activity, and customer demand as it happens with live operational visibility.

Contact Center Reporting, Analytics, and Performance Metrics
Access detailed metrics and performance reports to measure agent productivity, service levels, and operational effectiveness.

Enterprise Single Sign-On (SSO) for Secure Video Access
Simplify authentication and improve security with enterprise SSO integration.

Video Call Monitoring for Quality Assurance and Compliance
Allow supervisors to discreetly monitor agent interactions for quality assurance, training, and compliance purposes.
Video Call Center Enriched Customer Experience
Customer Experience Features for Secure Video Engagement

Visual IVR for Custom Video Routing Workflows
Guide users to the correct resource through fully customizable embedded forms and routing workflows.

Secure Video Collaboration Tools: Screen Sharing, Chat, and File Transfer
Enhance interactions with integrated collaboration features, including:

  • File Transfer
  • Secure Chat
  • Call Recording
  • Screen Sharing
  • Additional Collaboration Capabilities

Geolocation Services for Localized Video Support
Help agents provide localized support with integrated mapping and caller location visibility.

Video On-Hold Messaging and Appointment Scheduling
Keep customers engaged with branded content while waiting and support appointment scheduling for future video interactions.

Intuitive Video Chat User Experience for Agents and End Users
A streamlined interface designed for both agents and end users, minimizing training requirements and improving adoption.
Brandable and Customized Experience
Brandable and Customized Experience

Create a communication experience that reflects your organization’s identity.
Customize:

  • Entry and intake forms
  • Colors and branding
  • User workflows
  • Waiting room experiences
  • On-hold images and videos

By seamlessly integrating with your website and brand, ConnectNow VX delivers a professional, engaging, and consistent experience from the first click through the completed interaction.

Connect customers, patients, and clients to the right resource faster with secure, browser-based communications powered by ConnectNow VX.